Frequently Asked Questions

Head to CheechandChong.com, browse our products, add what you want to your cart, and check out. All orders require age verification (21+). We accept all major credit cards, as well as Google Wallet, Apple Pay, and Sezzle (note: we cannot accept Sezzle for purchases of Kosmic Chews, sorry). Most orders ship within 1 business day.

We move fast to get your order out the door, so there's only a very short window to make changes after placing. Reach out to our customer service team right away at 833-667-3223 or at support@cheechandchong.com and we'll do everything we can. Once your order ships, we're unable to make changes. But our lifetime money-back guarantee for the cost of the product always has you covered.

We regularly run promos, flash sales, and seasonal deals. The best way to stay in the loop is to sign up for our email list or follow us on social media. We also offer discounts for first-time customers and subscribe & save orders. You can sign up for email notifications here: Join our mailing list.

Contact us immediately at support@cheechandchong.com. If your order hasn't shipped yet, we can update the address. If it's already in transit, we'll do everything we can. But once it's moving, redirects aren't always possible.

Most orders ship within 1 business day. You'll get a shipping confirmation email with a tracking number as soon as your order is on its way. Delivery typically takes 3–5 business days depending on your location.

If you are ordering a back-ordered product, your product will ship as soon as it is available in the inventory. Please allow one to two weeks for delivery.

It depends on the timing. If we have a solid ETA on when the backordered item will be back in stock, we'll hold your full order and ship it together once everything's ready. If the ETA is uncertain or further out, we'll split the shipment — sending the in-stock items right away and the backordered ones as soon as they arrive. If you'd prefer one approach over the other, just give us a call at 833-667-3223 and we'll make it happen.

Standard shipping is automatically selected at checkout. If you need a custom shipping method, call us at 833-667-3223 and we’ll help you place the order over the phone with your preferences. We're happy to work it out with you live.

You'll receive a tracking number via email once your order ships. Use the tracking link or paste the tracking number on the carrier’s website to see exactly where your package is.

Shipping carriers may experience delays due to weather, high volume, or issues outside our control. If tracking hasn’t updated in 5+ business days, reach out to us at support@cheechandchong.com and we'll get on it right away.

We currently ship within the United States only. We’re working on expanding. Stay tuned.

First, check around your property. Carriers sometimes leave packages in unexpected spots. Check with neighbors and your building's mail area too. If you still can't find it after 24 hours, contact us and we'll open an investigation with the carrier.

Yes. When you head to checkout, you'll see an option for shipping insurance after items are in your cart. It's included by default, but you can opt out if you'd rather not add it. If you keep it and something goes sideways with your shipment in transit, you're covered. Questions? Call us at 833-667-3223 (9 AM–5 PM Arizona time, Monday–Friday) or email support@cheechandchong.com.

All of our products are 21+. It’s the law, and we take it seriously. If your order was flagged, it means AgeChecker (our verification partner) needs to confirm a few more details before your order can ship. Most flags happen because of small mismatches, like a billing address that doesn’t match what’s on your driver’s license, an expired ID, or a typo at checkout. In almost every case it’s a quick fix. If you’re stuck, call our customer service team at 833-667-3223, 9 AM–5 PM Arizona time, Monday–Friday. You can also email support@cheechandchong.com. We’re real people and we’ll stay with you until it’s sorted.

Age verification is the step that confirms you’re 21 or older before we ship any of our THC products your way. It’s a federal and state legal requirement, the same standard you’d meet walking into a liquor store or a dispensary. It’s how we keep things above board for you and for us. The whole process usually takes less than a minute. If you ever hit a snag, give our customer service team a call at 833-667-3223 (9 AM–5 PM Arizona time, Monday–Friday) or email us at support@cheechandchong.com.

When you reach the checkout page, there's a small form that will pop up right before you enter your credit card information. All it asks for is your full birth date, which is then verified against public records based on your name and billing address. In 95% of cases, that's all it takes — your records match, and you're good to go. In the rare event that additional verification is required, our verification partner, AgeChecker, may ask you to upload a photo of your government-issued ID. This typically only happens when folks have moved recently and forgotten to update their drivers license/address. If you run into any issues, give us a call at 833-667-3223 and we'll walk you through it.

In most cases, all you need to provide is your legal birth date. If this date matches with current public records of your name and billing address, you'll be good to go. In some rare cases, you will be asked to upload a photo of your driver's license. Don't worry, this is processed and then promptly deleted. We do not keep the photo of your driver's license anywhere, and no one at Cheech and Chong will ever see it. One of the most important things: the name you enter needs to match both your ID and your billing details. That’s the single biggest reason we see verifications get stuck. Still have questions? Call 833-667-3223 (9 AM–5 PM Arizona time, Monday–Friday).

Unfortunately, no. Your ID must be current (unexpired) for AgeChecker to approve it. If your ID is expired, you’ll need to renew it before placing your order. Need a hand with anything else? Reach us at 833-667-3223.

You’ll see a confirmation right on the checkout page, and your order will move through to payment. That’s it. No follow-up emails, no additional steps. Once your order ships, you’ll get tracking info by email.

You’ll see the rejection notice right on the checkout page, and AgeChecker will also send you an email and usually a text explaining what happened. The good news is, most rejections come from small, fixable details like a typo or a billing address mismatch. You can refresh the checkout page and submit again with the corrected info. If you’re stuck, we’re real people and we love helping. Call 833-667-3223 (9 AM–5 PM Arizona time, Monday–Friday).

The most common reasons for rejection are: the name you entered doesn’t exactly match the name on your ID; your billing address doesn’t match the address on file with your state’s DMV; your ID is expired; there’s a typo in your date of birth, name, or the ID shows an age under 21. If one of these looks like the issue, refresh the checkout page and try again with the corrected details. Still having trouble? Call 833-667-3223 and we’ll sort it out with you.

This is the #1 issue we help customers with, and it has a simple fix. At checkout, uncheck the box that says “Use my delivery address as my billing address.” Then enter the address that’s on your driver’s license as your billing address, and put your real shipping address in the shipping field. Your order will ship wherever you want it to go. We just need the billing address to match your ID so verification can clear. If that still doesn’t work, give us a call at 833-667-3223 and we’ll get you taken care of.

Absolutely. If you made a typo or entered the wrong address, just refresh the checkout page and resubmit with the corrected info. AgeChecker will re-run the verification right away. If you’ve tried a few times and keep running into a block, we can help. Call 833-667-3223 (9 AM–5 PM Arizona time, Monday–Friday).

Please don’t. For your own security, we never accept ID uploads over email. All ID verification happens through AgeChecker on the checkout page. That’s the one and only place your info is securely processed. If you’re having trouble uploading through AgeChecker, call 833-667-3223 and we’ll walk you through it live.

We can’t sell to anyone under 21, period. If AgeChecker returns an error because the ID shows an age under 21, the order can’t move forward. It’s the law, and we take it seriously.

Yes. All age verification is handled by AgeChecker, a third-party verification service that meets strict security and privacy standards. We don’t store your ID on our servers, and your information is used only to confirm you’re of legal age to purchase. If you’d like more detail, call our team at 833-667-3223.

Call our customer service team at 833-667-3223, 9 AM–5 PM Arizona time, Monday–Friday. You can also email support@cheechandchong.com. We’re real people, we’re based in the U.S., and we’ll stay with you until your order is through.

All consumable products should be stored in a cool, dry place away from direct sunlight. Always keep out of reach of children and pets. All of our consumable products include a best by date, which is printed directly onto the packaging. Don't use before or while driving or operating heavy machinery. Check individual product pages for specific dosage guidance.

THC (tetrahydrocannabinol) is the compound in cannabis responsible for psychoactive effects, otherwise known as the "high." Delta-9 THC is the scientific name for the standard THC in cannabis. CBD (cannabidiol) is a non-psychoactive cannabinoid from hemp. It doesn't get you high, but many people use it for calm, balance, and general wellness support.

Yes. All of our products comply with the 2018 Farm Bill, which federally legalized hemp and hemp-derived cannabinoids. That said, individual state laws vary. Please know the laws in your state before ordering.

Yes. Every consumable product we sell, whether its gummies, flower, vapes, or drinks, is for people 21+ only. Age verification happens right at checkout through our verification partner, AgeChecker, and usually takes less than a minute. The most common hiccup is a billing address that doesn’t match the address on your driver’s license. If that happens, just uncheck “use delivery address as billing address” at checkout and enter the address on your ID as the billing address (your order will still ship wherever you want it). For the full step-by-step, see the Age Verification section of our FAQ. Still stuck? Call our customer service team at 833-667-3223, 9 AM–5 PM Arizona time, Monday–Friday. You can also email support@cheechandchong.com.

Every product and every batch goes through rigorous third-party lab testing for potency, purity, heavy metals, pesticides, microbials, and contaminants. You can view the Certificates of Analysis (COAs) on each product page or by scanning the QR code on your packaging.

We stand behind our products with a lifetime money-back guarantee for the cost of the product. Not happy for any reason? Whether you don't feel like it worked, you changed your mind, or you don't like Tommy's dog, we'll refund every cent. No hoops, no hassle.

Reach out to our customer service team at support@cheechandchong.com or give us a call at 833-667-3223. Share your order number and we'll take it from there. Most refunds process within 5–7 business days.

That's on us. We're sorry. Contact us at support@cheechandchong.com with your order number and a photo of the issue, and we'll make it right immediately with a replacement or full refund.

Once approved, refunds typically take 5–7 business days to appear on your original payment method. If it's been over 10 business days, check with your bank first, then contact us if the issue continues.

Yes. We want you to actually try what you ordered and see if it works for you. The only thing we'd ask is that you give it an honest try first.

Head to the bottom of CheechandChong.com and click "Account." Create a new account with your email or log in if you already have one. An account makes it easy to track orders, manage subscriptions, and check out faster.

Log in and head to "Account Settings" or "Profile." From there you can update your email, shipping address, and other info. If you run into any trouble, our support team is happy to help.

Log in and go to "Order History." You'll see all past orders with status, tracking info, and an easy option to reorder your favorites.

Try the "Forgot Password" link on the login page first to reset your password. Make sure you're using the email address tied to your account. Still stuck? Email us at support@cheechandchong.com and we'll get you sorted.

Email us at support@cheechandchong.com with the subject line "Account Deletion Request" and we'll process it and confirm once complete. Just a heads up: deleting your account permanently removes your order history and subscription info.

On any eligible product page, select the "Subscribe & Save" option before adding to your cart. Choose your delivery frequency and save 25% compared to one-time purchases. Then manage everything from your account dashboard.

Log in and go to "Subscriptions" in your account dashboard. You can pause, skip a delivery, change your frequency, or cancel at any time. No fees, no penalties, no drama.

You'll get an email reminder 3 days before your next renewal. Your renewal date is always visible in your account under "Subscriptions." Orders ship within 1 business day of renewal.

We'll typically charge your subscription as usual and hold the order until your product is back in stock. If we know the wait will be longer than 2 weeks, we'll give you a call so you can decide whether to ride it out or swap to a similar product in the meantime. Either way, we'll keep you in the loop. If you'd like to make a change yourself, log in and head to "Subscriptions" in your account dashboard, or reach us at 833-667-3223.

Log in and go to "Subscriptions" in your dashboard. You can update payment info, shipping address, and delivery frequency anytime from there.

Subscription orders can occasionally be paused or delayed due to payment issues, temporary stock shortages, or carrier delays. You'll receive an email if this happens. Check your account for status updates or reach out to us at support@cheechandchong.com and we'll figure it out together.

Sezzle is a "buy now, pay later" option that lets you split your order into 4 equal, interest-free payments, due every two weeks. You pay a small piece upfront at checkout, and the rest gets scheduled automatically over the next 6 weeks. No interest, no fees, no hassle. Just a friendlier way to pay.

Easy. Pick Sezzle as your payment method at checkout, follow the quick prompts to set up your plan, and pay the first installment. The rest of your payments get scheduled automatically, so there's no math to do or reminders to set. Sezzle handles all of it. (Heads up: we can't accept Sezzle for Kosmic Chews orders, sorry.)

Sezzle gives you two ways to split up your order.

For short-term, zero-interest plans, you can pay in either 4 or 5 payments. Your order total will be divided into equal payments, each two weeks apart, with no interest.

If you’d rather stretch it out, Sezzle also offers long-term financing from 3 to 36 months. Those plans do carry some interest, which varies depending on several variables. Click here to see the full long-term financing details.

Mostly, it just makes things easier. You get your order right away and pay for it over time, with no interest, no hidden fees, no surprises. It's a solid option if you want to stock up on your favorites without paying for the whole haul at once.

Same as any other refund, man. Reach out to us at support@cheechandchong.com or give us a call at 833-667-3223 and we'll take care of it. Once your return is processed, Sezzle returns the money to your original payment method following our standard refund policy. No hoops, no hassle.